What We Do
Organizational Design
We design organizations for resilience and impact. From structural clarity to cultural coherence, we create the internal capabilities and alignment needed to execute strategy, navigate complexity, and deliver sustained results.
Organizational Structure & Governance
Design structures, decision-making frameworks, and governance models that enable clarity and accountability.
Culture & Change Management
Build organizational cultures that support strategic goals while navigating transitions with stakeholder buy-in.
Mission, Vision, Values & Strategic Planning
Facilitate strategic planning that creates shared direction and translates into actionable roadmaps.
Leadership Development & Team Effectiveness
Strengthen leadership capacity and team functioning to drive organizational performance.
Capacity Building & Organizational Readiness
Assess and develop organizational capabilities needed for growth, change, or new strategic initiatives.
System Design
We design the shared vision, governance, and communications infrastructure that allows coalitions of public, private, and community partners to change systems for positive social impact.
Service Design & Delivery Models
Design how services reach the people who need them, mapping user journeys and building delivery systems that work in real conditions.
Partnership & Collaboration Systems
Structure multi-stakeholder initiatives, governance models, and coordination frameworks that turn fragmented efforts into collective impact.
Process Design & Operational Systems
Create workflows, procedures, and operational frameworks that translate strategy into consistent day-to-day execution.
Innovation & Program Development
Build systems for piloting, testing, and scaling new programs or service models with learning built in.
Implementation Planning & Change Management
Design rollout strategies and change processes that account for organizational reality and build internal capacity.
Impact Measurement & Learning Systems
Create evaluation frameworks and feedback loops that capture what matters and drive continuous improvement.
Communication Design
We transform complexity into clarity through strategic communication design. From message frameworks to stakeholder engagement strategies, we help you navigate diverse interest-holder environments, build public trust, and position your organization for sector leadership.
Message Strategy & Framework Development
Create clear, compelling messaging that resonates across diverse audiences while maintaining strategic consistency.
Stakeholder Communication & Engagement
Design communication strategies that build trust, manage expectations, and foster productive relationships with complex stakeholder groups.
Brand Strategy & Positioning
Develop distinctive brand platforms that establish sector leadership and differentiate mission-driven organizations.
Content Strategy & Thought Leadership
Build strategic content programs that demonstrate expertise and advance organizational objectives.
Crisis & Change Communication
Navigate sensitive communications during organizational transitions, crises, or significant change initiatives.
A multidisciplinary team of strategists, designers, and systems thinkers.
We work across silos to partner with agencies that deliver best-in-class digital, media, academic research, and content solutions.
Our commitment to impact.
We're moved by the work our clients do to build healthy, happy, diverse communities. Since our founding, we've donated nearly $10,000 to causes we care about—food security, youth sports, and accessible arts—and provided pro bono support to the James W. Foley Foundation, honouring a journalist who believed in the power of stories to create a better world.
We operate as a carbon-neutral business, offsetting nearly 90 tonnes of carbon and funding renewable energy projects worldwide, because we believe our work toward healthier communities must include responsibility for our environmental impact.
Glitch Theatre Co.
Glitch Theatre creates contemporary, compelling performances driven by D/disability*-identified artists.
James W. Foley Foundation
Advocating for American hostages and wrongful detainees held abroad and promoting journalist safety.
Greater Vancouver Food Bank
Providing fresh healthy food to those in need.